Term and Conditions

Welcome to Outlet Epic Ski Gear Store! These Terms and Conditions outline the rules and regulations for using our website (epicskigear.com) and purchasing our premium mountain gear. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are 18 years or older and located in regions we service (excluding Asia and certain remote areas). By using our site, you confirm you meet these requirements.

1.2 Content Ownership

All content on epicskigear.com, including text, graphics, logos, product designs, and imagery, is the property of Outlet Epic Ski Gear Store or our suppliers and is protected by international copyright laws. Unauthorized use is strictly prohibited.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality ski gear including:

• All Mountain and Big Mountain Skis
• Backcountry and Alpine Touring Equipment
• Specialty Ski Accessories (Armada brand products, bindings, poles)
• Mountain Apparel and Headwear (beanies, 5-panel hats)

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Product specifications are subject to change without notice.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays). Order confirmation does not guarantee availability.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method upon order confirmation.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors. If an error is discovered after payment, we’ll contact you to confirm whether you wish to proceed at the correct price.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)

4.2 International Orders

We ship worldwide except to Asia and certain remote locations. International customers are responsible for all customs fees and import duties. Delivery times vary by destination.

4.3 Delivery Issues

You must inspect shipments upon arrival. Report any damage within 48 hours with photos to [email protected]. We’re not responsible for delays caused by carriers or customs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items. Products must be:

• In original condition with tags attached
• In original packaging

Original shipping costs are non-refundable unless the return results from our error.

5.2 Non-Returnable Items

For hygiene reasons, these items cannot be returned unless defective:

• All headwear (5-Panel Hats, Ball Caps)
• Armada Beanies
• Helly Hansen Beanies

5.3 Return Process

Contact us at [email protected] to initiate returns. Include your order number and item details. We’ll provide a Return Merchandise Authorization (RMA) number and instructions.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returns. They’ll be issued to your original payment method.

6. Liability and Disputes

6.1 Product Use

Our products are designed for skiing and snow sports. Proper use and safety precautions are the user’s responsibility. We’re not liable for injuries resulting from product misuse.

6.2 Limitation of Liability

Outlet Epic Ski Gear Store’s total liability for any claim related to our products or website shall not exceed the purchase price of the item in question.

6.3 Governing Law

These terms are governed by Virginia law. Any disputes shall be resolved in Virginia courts.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Contact Information

Outlet Epic Ski Gear Store
610 Murry Street
Virginia Beach, US 23462
Email: [email protected]