At Outlet Epic Ski Gear Store, we’re committed to getting your mountain gear to you as efficiently as possible and standing behind every product we sell. Whether you’re prepping for backcountry adventures or hitting the groomers, we’ve got your shipping and returns covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Best for customers who want faster delivery

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

International Shipping

We ship worldwide (excluding Asia and some remote areas). International customers are responsible for any customs fees or import duties. Delivery times vary by destination.

Returns & Exchanges

We stand behind our gear like we stand on our skis – with complete confidence. If you’re not satisfied with your purchase, our return process is as straightforward as a groomed blue run.

Return Policy Details

  • Return window: 15 days from delivery date
  • Condition: Items must be in original condition with tags attached and packaging intact
  • Original shipping costs: Non-refundable unless return is due to our error

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective:

  • All headwear (5-Panel Hats, Ball Caps)
  • Armada Beanies
  • Helly Hansen Beanies

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Epic Ski Gear Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s) and SKU if available]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions. Include the RMA number clearly on your package.

Return Address:
Outlet Epic Ski Gear Store Returns
610 Murry Street
Virginia Beach, US 23462

Step 3: Receive Your Refund or Exchange

We’ll process your refund or ship your exchange within 3-5 business days after receiving and inspecting your return.

Refund Information

  • Processing time: 3-5 business days after we receive and approve your return
  • Refund methods:
    • Credit cards (Visa, MasterCard, JCB): 3-5 business days after processing
    • PayPal: 3-5 business days after processing
  • Refunds will be issued to your original payment method

Exchange Information

  • Exchanges are subject to product availability
  • If your desired item is out of stock, we’ll contact you to discuss alternatives or issue a refund

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or return.

Pro Tip: Before shipping back your return, take photos of the packaged items for your records – just like you’d document your backcountry route!

Questions?

Our customer support team is standing by at [email protected] to help with any shipping or return queries.