At Outlet Epic Ski Gear Store, we stand behind our mountain gear like we stand on our skis – with complete confidence. However, we understand that sometimes gear needs to be returned or exchanged. Our process is as straightforward as a groomed blue run.

Important: We accept returns within 15 days of delivery. All returned items must be in original condition with tags attached and packaging intact. For hygiene reasons, certain items cannot be returned (see section below).

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions. Please include the RMA number clearly on your package.

Return Address:
Outlet Epic Ski Gear Store Returns
610 Murry Street
Virginia Beach, US 23462

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or ship your exchange. See refund details below.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Epic Ski Gear Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s) and SKU if available]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Refunds will be processed to your original payment method within 3-5 business days after we receive and approve your return. Shipping fees are non-refundable unless the return is due to our error.

Refund Methods:

  • Credit cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 3-5 business days after processing

Exchange Information

Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Armada Beanies
  • Helly Hansen Beanies
  • All headwear (5-Panel Hats, Ball Caps)

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service.

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or return.

Pro Tip: Before shipping back your return, take photos of the packaged items for your records – just like you’d document your backcountry route!

Questions? Our customer support team is standing by at [email protected] to help with any return queries.