Welcome to Outlet Epic Ski Gear Store’s FAQ! We’re stoked to help you gear up for your next mountain adventure. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you need here, our shredder-loving team is always ready to help at [email protected].
About Our Store
Who is Outlet Epic Ski Gear Store for?
We cater to adventure-seeking skiers of all levels who demand high-performance gear at unbeatable prices. Whether you’re a backcountry explorer, resort regular, or big mountain charger, our curated selection of skis, bindings, apparel, and accessories is designed to help you conquer any terrain.
What makes your store different?
We combine premium ski gear with deep discounts (up to 80% off retail) and adventure-ready shipping. Our warehouse team are fellow mountain enthusiasts who understand that reliable delivery is as crucial as your equipment’s performance.
Products
What types of ski equipment do you specialize in?
Our focus is on high-performance gear for all mountain conditions:
- All Mountain Skis – Versatile performers for varied terrain
- Alpine Touring & Backcountry Skis – Lightweight yet powerful for uphill adventures
- Big Mountain Skis – For charging steep lines and deep powder
- Complete Packages – Bundled setups offering maximum value
- Quality Accessories – From Armada beanies to technical backpacks
Do you offer complete ski packages?
Absolutely! Our All Mountain Ski Packages and Backcountry Bundles combine carefully matched components at significant savings. These packages often qualify for free shipping too – the ultimate win for value-conscious adventurers.
How do I choose the right ski equipment?
While we don’t offer personal fitting services online, our product descriptions include detailed specs about:
- Ski waist width (for different snow conditions)
- Flex patterns (stiffness for different ability levels)
- Turn radius (for preferred skiing style)
- Recommended binding compatibility
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Completely. We use industry-standard SSL encryption and never store your full payment details on our servers. For added security, we recommend PayPal checkout which keeps your financial information private.
Do you offer financing options?
Currently we don’t offer financing plans, but our already-discounted prices (up to 80% off retail) make premium gear more accessible. Watch for seasonal sales where prices drop even lower!
Shipping & Delivery
Where do you ship?
We ship worldwide except to select Asian regions and some remote locations. During checkout, simply enter your address to confirm availability. Our Virginia Beach warehouse ensures fast processing for both domestic and international orders.
What are my shipping options?
âš¡ Express Delivery ($12.95 via DHL/FedEx):
– 10-15 business days after processing
– Real-time tracking included
– Ideal for last-minute trips
🎿 Free Standard Shipping (Orders over $50 via EMS):
– 15-25 business days after processing
– Tracking number provided
– Perfect for seasonal preparation
– 10-15 business days after processing
– Real-time tracking included
– Ideal for last-minute trips
🎿 Free Standard Shipping (Orders over $50 via EMS):
– 15-25 business days after processing
– Tracking number provided
– Perfect for seasonal preparation
How long does order processing take?
Our Virginia Beach warehouse team typically prepares orders within 1-2 business days (excluding weekends). You’ll receive tracking details the moment your gear leaves our facility.
Do you handle customs paperwork?
Yes! We complete all international customs documentation for seamless border crossings. While we can’t control customs processing times, our packaging and paperwork are designed to minimize delays.
Can I track my order?
Absolutely. Both shipping methods include tracking:
- Express Delivery: Real-time DHL/FedEx tracking
- Standard Shipping: EMS tracking number provided
Returns & Exchanges
What’s your return policy?
We stand behind every delivery with our 15-day return policy from the date of receipt. Items must be unused, in original packaging with all tags attached. Some restrictions apply to special order items.
How do I initiate a return?
Email [email protected] within 15 days of receiving your order with:
- Your order number
- Item(s) you wish to return
- Reason for return
What about damaged or incorrect items?
We take full responsibility for any shipping damages or fulfillment errors. Contact us immediately at [email protected] and we’ll arrange for replacement or refund, including return shipping costs.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 3-5 business days. The timing depends on your payment method:
- Credit cards: 3-10 business days to appear on your statement
- PayPal: Typically reflects within 24 hours
Contact & Support
How can I contact customer service?
Our mountain-loving team is ready to help! Reach us at:
- Email: [email protected] (fastest response)
- Mail: 610 Murry Street, Virginia Beach, US 23462
Do you offer product advice?
Absolutely! As fellow shredders, we live to help you find the perfect gear. Email us at [email protected] with details about:
- Your height/weight
- Skiing ability level
- Preferred terrain (groomers, powder, backcountry, etc.)
- Any specific needs or preferences
Ready to gear up? Your mountain adventure starts with a click. SHOP NOW & SAVE BIG
Still have questions? Our team lives to help fellow adventurers – contact us anytime at [email protected].